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Duplicate scan ID

Operating System: Windows 10 x64

Hello,

I try to activate Scan to PC option by Easy Printer Manager under Windows 10. Unfortunately I have got following error message.

"It is not possible to enable scan from device panel due to duplicate scan ID, please try with different scan ID."

Where is this profile saved and is it possible to clear this record?

Thx

Capture.JPG

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7 Replies
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Valued Advisor
Valued Advisor

Re: Duplicate scan ID

And which of the hundreds of Xerox printer/scanners are we working with?

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Joe Arseneau
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Re: Duplicate scan ID

It is Xerox B215. But I sure, that problem is on the PC side.

Regards,    ja

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Re: Duplicate scan ID

Environment:
===========
Windows 10 Pro 64-bit update version 1909

Xerox Easy Printer Manager 2.0.1.54 (4.5.2019)

Xerox B215
System Software Version: 88.000.60.000
Main Controller: V3.50.01.60_20190916
Image Output Terminal: V1.00.32 190308
User Interface: V7.55.05.02_20190916
Network Controller: V4.00.50
IP Core Software Version: 6.0.1.38_181026.P
PCL5E Version: V3.8.25_180108
PCLXL Version: F9.00.41_190221
PS Version: F6.51.01.66.02.54_190426
PDF Version: F6.51.01.66.02.54_190426
TIFF Version: V11.73_190212
Web Binary Version: V4.54.00.01_1.16.7_190222

Test case:
=========
1) install SW from Xerox B215 CD version 1.09 (10.11.2019)

2) enable Scan to PC feature from Xerox Easy Printer Manager

3) register scan ID for network scan

4) uninstall Xerox Easy Printer Manager

5) install Xerox Easy Printer Manager

6) enable Scan to PC feature again

7) unable to register original scan ID due to error message

Regards, ja

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Valued Advisor
Valued Advisor

Re: Duplicate scan ID

Samsung designed the software to use the HOSTID of the PC it is installed on as the Scan ID (Should be able to see it at the upper right of the Easy Device Manager when you set up the scanner.)

The issue they did not account for was multiple users on one PC, or 2 PC's with the same name. If that is the case, it just isn't going to work unless you change the host ID or store the jobs in a folder available to both users.
(The root of any drive for instance)

 

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Joe Arseneau
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Valued Advisor
Valued Advisor

Re: Duplicate scan ID

If you installed it to the printer, then deleted and re added the software to the same PC, you should theoretically be able to just disable it in the software , then reboot both, and enable it again.

Just a theory since I haven't actually done such a thing and haven't seen reports of others doing it on any of the samsung forums or here on Xerox's

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Joe Arseneau
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Re: Duplicate scan ID

Hello Joe,

thank you for your response.

The problem persists still, but scan ID is stored in printer.
When the PC is switched off, the printer offers fake IDs still. Is it possible to clear this section by CWIS or by factory reset of B215?

Regards, ja

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New Member

Re: Duplicate scan ID

Hello,

the issue has been fixed by "Network Factory Default".

Regards,  ja