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Joe Arseneau
Valued Advisor
Valued Advisor

Re: E-Mail configuration settings

Office365 uses STARTTLS, not TLS

And the login should not be authenticated user. If it is a Connectkey or AltaLink it will be either System or Device, Versalinks will need to be done as PreDefined

And whatever the printer model is, you probably need a firmware update

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Joe Arseneau
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New Member
New Member

E-Mail configuration settings

Product Name: Other - specify product in post
Operating System: Windows 10 x64

Have just purchased this printer but am having issues setting up e-mail for scanning to e-mail

Continually receive smtp configuration errors

This is a home printer and am attemting to use own personal e-mail for transmissions.

Settings configured as follows

Server Domain -

Host Name -

Port 587

Device E-Mail (personal e-mail address) -

Login Credentials - Authenticated User

Login Name -

Password - password

Connection Encryption - TLS


These settings do not seem to work.

Any ideas from anybody please




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