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2 Replies
Nultech
New Member
New Member

Re: Easy document creator not working. Cannot scan from PC

Do you have a utility that scrubs all traces of Xerox software from a Windows 10 PC?  Doing so could enable a clean installation, thereby solving this problem.  Alternatively, is it possible to edit the IP address the Scan software is looking for?  This problem appeared when the printer was assigned a different IP by the DHCP server.  It's now static.  Can print but scanner is a brick.

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CathyO-Xerox
Community Manager
Community Manager

Re: Easy document creator not working. Cannot scan from PC

Hello artstroi_m,

I searched our online knowledgebase and found two articles related to Easy Document Creator that may help you:

Thanks,
CathyO-Xerox
Community Manager

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Easy document creator not working. Cannot scan from PC

Product Name: WorkCentre 3215
Operating System: Windows 10 x64

Hi,

I've changed my work computer a few days ago and when I installed the drivers for the printer the easu document creator does not work. It doesn't recognize the printer. I've tried to reinstall the drivers more than 20 times, updated the firmware of the machine, just don't know what to do anymore and there seems to be no answer anywhere. Untitled.png

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