Do you have a utility that scrubs all traces of Xerox software from a Windows 10 PC? Doing so could enable a clean installation, thereby solving this problem. Alternatively, is it possible to edit the IP address the Scan software is looking for? This problem appeared when the printer was assigned a different IP by the DHCP server. It's now static. Can print but scanner is a brick.
I searched our online knowledgebase and found two articles related to Easy Document Creator that may help you:
I've changed my work computer a few days ago and when I installed the drivers for the printer the easu document creator does not work. It doesn't recognize the printer. I've tried to reinstall the drivers more than 20 times, updated the firmware of the machine, just don't know what to do anymore and there seems to be no answer anywhere.