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artstroi_m
New Member
New Member
‎04-20-2021 08:31 AM

Easy document creator not working. Cannot scan from PC

Product Name: WorkCentre 3215
Operating System: Windows 10 x64

Hi,

I've changed my work computer a few days ago and when I installed the drivers for the printer the easu document creator does not work. It doesn't recognize the printer. I've tried to reinstall the drivers more than 20 times, updated the firmware of the machine, just don't know what to do anymore and there seems to be no answer anywhere. Untitled.png

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CathyO-Xerox
Community Manager
Community Manager
‎04-22-2021 12:18 PM

Re: Easy document creator not working. Cannot scan from PC

Hello artstroi_m,

I searched our online knowledgebase and found two articles related to Easy Document Creator that may help you:

Thanks,
CathyO-Xerox
Community Manager

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