Having an issue with an AltaLink whereby the Default From address when scanning to Email always uses the Logged-In Users Email address instead of the pre-defined Email that is configured on the device. I have ticked the radio button to set Default From address but the machine is just ignoring it. The machine is on the latest General Release (101.002.008.27400). The machine is configured with workplace suite. I have tested another machine with the software 100.002.008.05702 and that works successfully. Have I missed anything?
Then I have no idea where the machine is grabbing their email address from in the first place, that option personalizes the email option and populates scan to home.
You stated you already checked the default from information which are these 2.
And since email isn't supposed to be using their information then there is no reason SMTP would be set to use the logged in users credentials here
I have 7 of these devices and none do what yours is doing, every single one is on the 101 release (There truly is at this moment only a single 101 build, there are no spar versions (yet))
I just wanted to pop in and say I've also run in to this idenitcal issue when updating to 101. All of the settings are same as they've always been (default from ,etc) and all of our other 19 machines that are on 100. are functioning correctly but now when a user bagdes in to this device, it overwrites the from email which creates a vastly different workflow for email. We've got a technician coming out tomorrow morning to do an ALTboot with a SPAR release for this device tomorrow and I will report back if anything changes.
ok, have the same issue here, i am on 101 spar release
i need to install some other machines on same customer site, that are still on .100 firmware, so then i also can confirm its a bug with the 101 releases
there is patch out, but only if you are on this spar level, 101.xxx.028.32100
contact xerox to obtain it
This Fix Patch is intended for the specific problems identified below:
• The setting to use the printer Email / Default From address after authenticating is not working since upgrading to 101.xxx versions. The device will use the personalization email address received from LDAP.
3rd Level SPAR # 2nd Level Reference # Submitter OPCO