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Reproman1984 Occasional Contributor
Occasional Contributor

Email - Default From address

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Not Applicable

Having an issue with an AltaLink whereby the Default From address when scanning to Email always uses the Logged-In Users Email address instead of the pre-defined Email that is configured on the device.  I have ticked the radio button to set Default From address but the machine is just ignoring it.  The machine is on the latest General Release (101.002.008.27400).  The machine is configured with workplace suite.  I have tested another machine with the software 100.002.008.05702 and that works successfully.  Have I missed anything?

 

Thanks

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9 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Email - Default From address

You need to disable this option here

1.JPG

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Joe.
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Reproman1984 Occasional Contributor
Occasional Contributor

Re: Email - Default From address

That's the first thing we checked,sadly it's already been done! :(

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Email - Default From address

Then I have no idea where the machine is grabbing their email address from in the first place, that option personalizes the email option and populates scan to home.

You stated you already checked the default from information which are these 2.

1.JPG

And since email isn't supposed to be using their information then there is no reason SMTP would be set to use the logged in users credentials here

2.JPG

I have 7 of these devices and none do what yours is doing, every single one is on the 101 release (There truly is at this moment only a single 101 build, there are no spar versions (yet))

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Joe.
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SactoKingsfan New Member
New Member

Re: Email - Default From address

I just wanted to pop in and say I've also run in to this idenitcal issue when updating to 101.  All of the settings are same as they've always been (default from ,etc) and all of our other  19 machines that are on 100. are functioning correctly but now when a user bagdes in to this device, it overwrites the from email which creates a vastly different workflow for email.   We've got a technician coming out tomorrow morning to do an ALTboot with a SPAR release for this device tomorrow and I will report back if anything changes. 

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Fabio Valued Advisor
Valued Advisor

Re: Email - Default From address

ok, have the same issue here, i am on 101 spar release

i need to install some other machines on same customer site, that are still on .100 firmware, so then i also can confirm its a bug with the 101 releases

Fabio Valued Advisor
Valued Advisor

Re: Email - Default From address

ok, confirmed

 

its working in .100 releases, not working in newer .101 releases

 

Fabio Valued Advisor
Valued Advisor

Re: Email - Default From address

there is  patch out, but only if you are on this spar level, 101.xxx.028.32100

 

contact xerox to obtain it

This Fix Patch is intended for the specific problems identified below:
• The setting to use the printer Email / Default From address after authenticating is not working since upgrading to 101.xxx versions. The device will use the personalization email address received from LDAP.

3rd Level SPAR # 2nd Level Reference # Submitter OPCO
CQGbl01326296
50263126

nicfaust New Member
New Member

Re: Email - Default From address

Hi there. Lots of useful information. Thanks.

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Fabio Valued Advisor
Valued Advisor

Re: Email - Default From address

ok, tested it with spar 32100 , its working perfectly

lets hope this patch becomes available in next spar releases

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