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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎09-27-2019 07:06 PM

Re: Email failure after scan

Hi BMAMS,

Thank you for using the Support Forum. Please take a look at these forum posts here and here on how to set up scanning to email with Gmail. It is not the same machine but the same concepts apply.  When setting this up make sure you do not use Chrome as your browser. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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BMAMS
New Member
New Member
‎09-25-2019 09:36 AM

Email failure after scan

Product Name: WorkCentre 3335/3345
Operating System: Windows 10 x64

After working for some time, the email feature stopped working.  The machine prints an email confirmation report with a job status of "failed."  There is no error code given.  No settings have changed.  We use Gmail and the SMTP server address is "smtp.gmail.com".  Any suggestions?  Thanks in advance.  The Troubleshooting link from the Xerox software goes to a broken link...  nice, huh?

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