Email function stopped working after update to version 65.74.21

[Normal_User]

Following my provider, my settings should be correct. Still not able to email. I'm not on a company network, I bought this divice as private user.

Why is the machine not saying what the axact problem is.

Please help I need this function.

Below the details I received from my internet/email provider

• server: pop.ziggo.nl
• serverpoort: 995
• verificatie vereist: ja
• type versleuteling: TLS/SSL
• gebruikersnaam: volledig e-mailadres
• wachtwoord: je e-mailwachtwoord

Uitgaande server

• server: smtp.ziggo.nl
• serverpoort: 587
• type versleuteling: STARTTLS, TLS of SSL
• verificatie vereist: Ja
• gebruikersnaam: volledig e-mailadres
• wachtwoord: je e-mailwachtwoord

[S_Byrne]

Hello there;

This has also happened to my Versalink C7020; it was scanning fine to email, but has stopped working. I'm on the latest firmware version (Current Version: 57.69.91) so far as I know.

Is there somewhere where we can download updated certificates to replace the ones on the machine, to see if that cures the problem?

Best regards,

Seamus.

[CathyO-Xerox]

Hello there,

You can try disabling the certificate. Here are the steps:

[Normal_User]

Since I updated my WorkCentre 6515DN to version 65.74.21, the emailfunction stopped working. It worked always before.

I get error: 017-714 Smtp over ssl failed.

I use Ziggo and used my email credentials. See screenshot.

I tried all 3 options STARTTLS, SSL/TLS but doesnt work anymore.

Who knows what the issue is?