Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
2 Replies
S_Byrne
New Member
New Member
‎09-11-2023 03:50 PM

Re: Email function stopped working after update to version 65.74.21

Hello there;

This has also happened to my Versalink C7020; it was scanning fine to email, but has stopped working. I'm on the latest firmware version (Current Version: 57.69.91) so far as I know.

Is there somewhere where we can download updated certificates to replace the ones on the machine, to see if that cures the problem?

Best regards,

Seamus.

0 Kudos
Reply
CathyO-Xerox
Community Manager
Community Manager
‎09-06-2023 03:33 PM

Re: Email function stopped working after update to version 65.74.21

Hello there,

You can try disabling the certificate. Here are the steps:Capture.JPGcert.JPG

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
Reply
Normal_User
New Member
New Member
‎09-04-2023 01:34 AM

Email function stopped working after update to version 65.74.21

Operating System: Not Specified

Since I updated my WorkCentre 6515DN to version 65.74.21, the emailfunction stopped working. It worked always before.

I get error: 017-714 Smtp over ssl failed.

I use Ziggo and used my email credentials. See screenshot.

I tried all 3 options STARTTLS, SSL/TLS but doesnt work anymore.

Who knows what the issue is?

xerox.jpg

0 Kudos
Reply