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Reproman1984 Frequent Contributor
Frequent Contributor

Erratic touch screen on Altalink 8055

We have an Altalink running the (current) latest version of software.

The button pushes on the touch screen are erratic, you can see the button going down and it makes the sound but it doesn't do anything.

Can the touch screen be calibrated?

 

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5 Replies
Bharani New Member
New Member

Re: Erratic touch screen on Altalink 8055

It's a capacitive touch screen and the issue maybe because of your power source. Try with the different power source.
Reproman1984 Frequent Contributor
Frequent Contributor

Re: Erratic touch screen on Altalink 8055

We have 3 machines doing this in two different locations, so I wouldn't think the power source would be the issue.

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m.bharani Member
Member

Re: Erratic touch screen on Altalink 8055

Altalink doesn't have touchscreen calibration and you may need to contact Xerox Support Centre.

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Re: Erratic touch screen on Altalink 8055

Hi

Having the same issues with same machine, erratic and frustrating, did you get around it ?

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gabiene Frequent Advisor
Frequent Advisor

Re: Erratic touch screen on Altalink 8055

Hi,

I had one machine with outlet power grounding issue. Moving it in another power source the issue was disappear.

Before that I replaced the touch screen and it's communication cable without success.

Also the artificial lighting (Flourescent light interference) in room may affect the functionality of the touch screen.

Another issue of this type of touch can be a bad connection in plug/jack's.

 

Gabi