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Error 016-772 on J75

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I have  J75 with Fiery. When I try to scan to email I am getting error message 016-772: DNS server un-sets up in SMTP. This just started occurring. Previously we had no problems scanning to email. I have looked at the server configuration and can find nothing wrong. Can someone help?

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Valued Advisor
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Re: Error 016-772 on J75

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There are 2 places for DNS on that device as there are 2 products. The Fiery is on your network and needs to have DNS set, which is done via Command Workstation, login as admin and go to Server > Configure > Network > Protocol > TCP/IP > DNS then Apply > Reboot

 

Capture.GIF

 

 

Then there is the J75 itself, go to Webtools and select the Xerox Color J75 Press CentreWare link at the lower right

 

2.GIF

 

Select the Properties > Connectivity > Protocols >TCP/IP section and check the DNS at the bottom, the preferred DNS server should be 100.100.100.102, the other 2 can be whatever you use typically. It is also highly suggested something be in the domain name field, even if just MSHOME or Workgroup

 

 

 

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Joe Arseneau
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Re: Error 016-772 on J75

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Joe, thanks for your response. I checked Webtools and it shows the following:

IP Address:

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Re: Error 016-772 on J75

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Joe, thanks for your reply. 

Webtools shows:

IP Address:  100.100.100.101

Subnet Mask:  255.255.255.252

Gateway Address:  100.100.100.102

Domain Name: mshome.net

 

Comman Workstation shows:

DNS

Primary DNS Server IP Address: 10.0.0.1

Secondary is empty

DNS Suffix: mshome.net

 

Does this look right?

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Valued Advisor
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Re: Error 016-772 on J75

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Arghhh, somehow forgot to attach the 3rd picture.

 

3.GIF

 

Primary DNS has to be 100.100.100.102 on CWIS, ad 8.8.8.8 (Google owned open DNS) and another if you want.

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Joe Arseneau
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Re: Error 016-772 on J75

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I changed the values as your post indicated, but no luck. Any other suggestions?

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Valued Advisor
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Re: Error 016-772 on J75

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If the Fiery is an external, go to it, login to Windows and do this:

 

Commands:

 

Right click on command prompt, select "Run as Administrator"

Click "Yes"

CD E:

go to  efi\server\system

nethelperapp.exe –setengif_ics

 

Last line of resulting text should read: Set Engine Interface – Success

 

Close command line, reboot server.

 

Try scan again.

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Joe Arseneau
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Re: Error 016-772 on J75

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Joe, I tried this:

 

As you can see, I get a string of numbers and letters after typing "nethelperapp.exe, but adding -setengif_ics does not do anything.

WP_20150803_002.jpg

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Valued Advisor
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Re: Error 016-772 on J75

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Please copy/paste the command into the command prompt.

If it does not work, or works but does not resolve the issue then there is no more to be done.

Call Xerox and have the Fiery reloaded.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Error 016-772 on J75

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Joe, could not paste into command prompt. Commands kept coming back inoperable. I thank you for your effort and for sticking with me. 

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