Error 016-772 on J75

[rhutch · Accepted solution]

Joe, could not paste into command prompt. Commands kept coming back inoperable. I thank you for your effort and for sticking with me. 

[Joe Arseneau]

Please copy/paste the command into the command prompt.

If it does not work, or works but does not resolve the issue then there is no more to be done.

Call Xerox and have the Fiery reloaded.

[rhutch]

Joe, I tried this:

As you can see, I get a string of numbers and letters after typing "nethelperapp.exe, but adding -setengif_ics does not do anything.

[Joe Arseneau]

If the Fiery is an external, go to it, login to Windows and do this:

Commands:

Right click on command prompt, select "Run as Administrator"

Click "Yes"

CD E:

go to  efi\server\system

nethelperapp.exe –setengif_ics

Last line of resulting text should read: Set Engine Interface – Success

Close command line, reboot server.

Try scan again.

[rhutch]

I changed the values as your post indicated, but no luck. Any other suggestions?

[Joe Arseneau]

Arghhh, somehow forgot to attach the 3rd picture.

Primary DNS has to be 100.100.100.102 on CWIS, ad 8.8.8.8 (Google owned open DNS) and another if you want.

[rhutch]

Joe, thanks for your reply. 

Webtools shows:

IP Address:  100.100.100.101

Subnet Mask:  255.255.255.252

Gateway Address:  100.100.100.102

Domain Name: mshome.net

Comman Workstation shows:

DNS

Primary DNS Server IP Address: 10.0.0.1

Secondary is empty

DNS Suffix: mshome.net

Does this look right?

[rhutch]

Joe, thanks for your response. I checked Webtools and it shows the following:

IP Address:

[Joe Arseneau]

There are 2 places for DNS on that device as there are 2 products. The Fiery is on your network and needs to have DNS set, which is done via Command Workstation, login as admin and go to Server > Configure > Network > Protocol > TCP/IP > DNS then Apply > Reboot

Then there is the J75 itself, go to Webtools and select the Xerox Color J75 Press CentreWare link at the lower right

Select the Properties > Connectivity > Protocols >TCP/IP section and check the DNS at the bottom, the preferred DNS server should be 100.100.100.102, the other 2 can be whatever you use typically. It is also highly suggested something be in the domain name field, even if just MSHOME or Workgroup

[rhutch]

I have  J75 with Fiery. When I try to scan to email I am getting error message 016-772: DNS server un-sets up in SMTP. This just started occurring. Previously we had no problems scanning to email. I have looked at the server configuration and can find nothing wrong. Can someone help?