Error 017-714 scan to E-Mail

[SGO]

George850650-XRXN,

the update solved my problem.

Thanks a lot.

Regards,
SGO

[George850650-XRXN · Accepted solution]

SGO,

There is a newer Service Pack firmware available at the following link. However, there is a Bridging Firmware that needs to be installed first. Click on "Download" to get to the links for the required Firmware. 

https://www.support.xerox.com/en-us/product/workcentre-6515/downloads?platform=all&category=SPs&lang... 

This release contains the latest updates and features.
NOTE: Follow the process and links in this download’s diagram to upgrade your device.

https://download.support.xerox.com/pub/drivers/WC6515/SPs/win10/ar/WC6515_PL7-R11.pdf?_ga=2.24858938... 

If there are still issues with email after these upgrades please respond to this post and include information about your email setup.

I hope this helps.

[CathyO-Xerox]

Hello SGO,

I found this article, which you may have already tried, but it not it's worth a shot.

[SGO]

installed Firmware 65.51.71

Hello Forum,

Scan to E-Mail doesn't work. Testing of the SMTP-settings fails. I had a running configuration, but it doesn'T work since 2 weeks. I did no change on the device's setting.

Today I tried to establish a smtp connection with 3 different e-mail providers, but all settings failed. Are their any dependencies linked to the E-Mail-Name in the printer settings. I'm using an email account which in real doesn't exist. For the authorization I'm using my customer account/passwort of the e-mail service provider.

Does anyone have any suggestion?

Are there know errors regarding to TLS-Versions?

Thank you for you help. SGO