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NorthStar Realty New Member
New Member

Error Code 027-773, SMTP comm timeout

Operating System: Not Applicable
Hello, I have a versalink C405 Multifunction printer. While scanning to email I regularly get error code 027-773: SMTP server comm timeout. A large amount of my scans are completed. However, I have to manually delete a job in order for the backed-up jobs to scan through. The printer is wired directly to a Netgear Nighthawk X6S. Is there a known cause and/or solution? Thank you
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3 Replies
pacreal New Member
New Member

Re: Error Code 027-773, SMTP comm timeout

That's interesting, I too work in a real estate office and am having a similar issue. When trying to scan (ours is a VersaLink C605) to a particular email address in our office the job goes on and on and finally times out with the 027-773 error. I can email this person via other means and I can scan an email to myself to a mailbox on the same mail server (same SMTP server out and POP in). Our outgoing mail goes through GMail.

I rebooted twice to kill the unsuccessful jobs before letting it run till it failed. 

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Community Manager CherylO-Xerox
Community Manager

Re: Error Code 027-773, SMTP comm timeout

Hi,

Thank you for using the Support Forum. Please take a look at the solutions for the error code 027-773. If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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POM New Member
New Member

Re: Error Code 027-773, SMTP comm timeout

I am trying to help a real estate agency with this same problem.  The firmware was updated, which fixed the issue for about a week, but now its happening intermittently again.  The settings are right on the Xerox and in the email account.  Were you able to find a resolution to your scan to email issue?

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