cancel
Showing results for 
Search instead for 
Did you mean: 
Ekeranko71
New Member
New Member

Error Code 18-587 File Dupulication Fail

Product Name: WC6515
Operating System: Windows 10 x64

Hello,

 I am getting a 18-587 File Dupulication Fail when trying to scan from my WC6515 to my Win 10 x64 pc. It has always worked untill today and I get this error. Tried recreating the template but still getting error. Tried to power on and off and still getting the same error code.

0 Kudos
1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Error Code 18-587 File Dupulication Fail

Hello Ekeranko71,

I searched the online knowledgebase, and The closest fault code I can find is Fault Code 018-505: SMB-DOS Protocol Error and it says to check the SMB username and password. Not sure is the steps there will help you but it may be work a check.

If you need more assistance, please call 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!