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CathyO-Xerox
Community Manager
Community Manager
‎01-07-2021 04:51 PM

Re: Error Code 18-587 File Dupulication Fail

Hello Ekeranko71,

I searched the online knowledgebase, and The closest fault code I can find is Fault Code 018-505: SMB-DOS Protocol Error and it says to check the SMB username and password. Not sure is the steps there will help you but it may be work a check.

If you need more assistance, please call 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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Ekeranko71
New Member
New Member
‎12-21-2020 04:42 PM

Error Code 18-587 File Dupulication Fail

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Hello,

 I am getting a 18-587 File Dupulication Fail when trying to scan from my WC6515 to my Win 10 x64 pc. It has always worked untill today and I get this error. Tried recreating the template but still getting error. Tried to power on and off and still getting the same error code.

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