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TammyL-Xerox
Community Manager
Community Manager
‎07-17-2023 09:20 AM

Re: Error Code 999999 Please check network admin (569502)

Hello boricua3177,

For support on scanners please visit their support page or call the support line at 1-800-648-0410, Monday - Friday (except holidays) from 6:00 a.m. - 4:00 p.m. Pacific Time (GMT -08:00). 

Thanks,
TammyL-Xerox
Community Manager

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boricua3177
New Member
New Member
‎07-13-2023 08:59 AM

Error Code 999999 Please check network admin (569502)

Product Name: Other - specify product in post
Operating System: Windows 10

Good morning,

We have a Xerox N60w network scanner installed on our office LAN. We have have it configured to scan directly into an in-house application that acts as a document repository. We have double checked the network path and all configurations appear to be the correct. We have this same brand/model in other offices and they are scanning into our document repository system just fine. But for some reason, we can't get this particular one to scan successfully.

We keep getting "Error Code 999999 Please check network admin. (869502)" message whenever we attempt to use this scanner. We have the same brand/model in other offices that are working just fine. 

Any ideas?

 

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