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Darlits
New Member
New Member

Error code 027-778

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: macOS 10.14 - Mojave

Hi there,

Our scanner won't send docs directly to our emails and XEROX have sent me some very non-user-friendly instructions to fix this issue. 

Can anyone help please?  It's an SMTP issue but the SMTP is switched on ... not sure what else to do.

Thank you.

Best wishes.

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NickU
Member
Member

Re: Error code 027-778

Looking up the code suggests it might be an authentication problem - so check your SMTP settings are correct for your mail server - that you've got the right authentication type SSL/TLS/STARTTLS, correct outgoing SMTP port number  (unencrypted 25, Secure SSL 465, or Secure TLS 587) and that you've got the right (device/default) e-mail user and password.

You may also need to ensure that the primary network connection is actually connected - if it's set to ethernet and you're running on wireless only (or vice-versa), then it might not send the e-mail.

 

HTH

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