This message cannot be cleared from the machine. I cannot scan at all, either from the machine, nor from the pc.
I searched the Knowledgebase and found THIS ARTICLE that may help you resolve that fault code.
I turned off and unplugged the machine. The error message went away for about 2 minutes, but it came back. Also, I cannot enter any addresses into the scan portal. It says, "Address Book is Empty" and when I push the "Add" feature, it goes back to "Address Book is Empty". I never get the prompt to add an address. At this point, the only thing this "multifunction" machine will do is print.
If we cannot resolve the scan problem, and the IP address, I need to send it back.
I am not sure what else to suggest at this point. I would recommend contacting the Support department for more assistance from a Product Specialist: 1-800-821-2797