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Error message DHCP server error 17-800

Product Name: Xerox Workcentre 3345
Operating System: Windows 10 x64

This message cannot be cleared from the machine.  I cannot scan at all, either from the machine, nor from the pc.

Please help.

Thank you.

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4 Replies
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Community Manager
Community Manager

Re: Error message DHCP server error 17-800

Hello Triple_M,

I searched the Knowledgebase and found THIS ARTICLE that may help you resolve that fault code.

Thanks,
CathyO-Xerox
Community Manager

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Re: Error message DHCP server error 17-800

I turned off and unplugged the machine.  The error message went away for about 2 minutes, but it came back.  Also, I cannot enter any addresses into the scan portal.  It says, "Address Book is Empty" and when I push the "Add" feature, it goes back to "Address Book is Empty".  I never get the prompt to add an address.  At this point, the only thing this "multifunction" machine will do is print.

If we cannot resolve the scan problem, and the IP address, I need to send it back.

Thank you.

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Community Manager
Community Manager

Re: Error message DHCP server error 17-800

Hello Triple_M

I am not sure what else to suggest at this point. I would recommend contacting the Support department for more assistance from a Product Specialist: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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Re: Error message DHCP server error 17-800

I have tried many time to get help with this and I can not get any body that speaks English very well
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