cancel
Showing results for 
Search instead for 
Did you mean: 

Error message for FTP server in Xerox 8900 "Failure transferring job to network server"

Hello,

 

I am trying to set up a "Template"  with FTP as protocol. However, I can't make it work. I have the following error

"Failure transferring job to network server". I will brefilly described my set up.

 

I have a Xerox 8900 printer/scanner/fax  and I have a Win 7 machine, both are on the same

network.

 

Win 7 machine setup.

 

I have running XAMPP on this machine,

 

FileZila Port 21 enable

User and Password created

There is a folder that is share w/r properties enable.

 

I have enable FTP server on win 7 machine

Programs and Features -> Turn Windows services ON or OFF -> FTP Server

 

I am able to login to the FTP server from another win 7 machine, so I guess the FTP server side is working.

 

Xerox 8900 setup

 

I have created a new template and I have the following setup

 

FriendlyName: "FriendlyName"

Protocol: FTP

IPv4

IP: xxx.xxx.xxx.xxx:21

 

Document Path: /Folder/SubFolder/ (Created and share on Win 7 machine)

subfolder (tick)

 

Filing Policy "Rename New File"

 

Autenticated User and Domain:

 

What I have tried?

 

1) I have rebooted Xerox 8900 machine

2) I have checked that FTP server is on. (Open a windows explorer from A pc ftp://xxx.xxx.xxx.xxx:21 to Win 7 machine)

3) I have checked settings (10 times!!)

 

Any suggestions are welcome.

0 Kudos
6 Replies
Technical Escalation Support James067507-xrx
Technical Escalation Support

Re: Error message for FTP server in Xerox 8900 "Failure transferring job to network server"

Hello,

From your description you have two FTP programs running which will cause conflicts. Leave the FileZilla running and disable the windows FTP and your setup should work fine.

regards,
James
0 Kudos
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Error message for FTP server in Xerox 8900 "Failure transferring job to network server&quot

Get the leading and trailing  /'s out of the document path, it is added by the system automatically so the machine will be going to xxx.xxx.xxx.xxx//Folder/SubFolder// which is impossible.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos

Re: Error message for FTP server in Xerox 8900 "Failure transferring job to network server&quot

Hello ,

 

thank you for your input. I have just enable FTP Mozilla as well as change Path :

I have tested connectivity to the FTP server and it is woking.

I have the path changed to "ReceptionScan/Scan". it is printed on the error sheet

 

However, I have a new error and it is "Status Details: Failure transferring job to network server"

 

Any new suggestions to this new error message?

 

Cheers

Wilson Baron

 

0 Kudos
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Error message for FTP server in Xerox 8900 "Failure transferring job to network server&

What is the number to the error? It sounds like a rights issue.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos

Re: Error message for FTP server in Xerox 8900 "Failure transferring job to network server&

Hello,

 

I do not have an error number. it prints a status page with "job details" as title. I have copied what it says

 

Destination 1       Status....FAILED

Status Details:     Failed transferring job to network server

FriendlyName      FriendlyName

server Name       XXX.XXX.XXX.XXX:21
Path                     Path

Protocol              FTP

Filling Policy         Add Number

 

Do I have to enable somthing on the 8900 to see an error number?

 

Cheers

0 Kudos
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Error message for FTP server in Xerox 8900 "Failure transferring job to network server&

Odd that the path isn't "ReceptionScan/Scan"

 

That sheet should have a status code listed as well as the information you provided.

 

At this point it would probably be faster to call in to Xerox for support.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos