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cquiter
New Member
New Member

Error occurred when connecting to SMTP server : 016-764

Product Name: WorkCentre 3615
Operating System: Windows 10 x64

I recently got a ticket in for a WorkCentre 3615 printer, stating that whenever they scan to email it was getting the error "Error occurred when connecting to SMTP server.:016-764". They said this only recently started happening. I verified all of the settings and confirmed that it did have network connectivity, as does the rest of my network. In the email settings, the entries are as follows:

Enter the "From" Email Address: ****@gmail.com

SMTP Server (IP address or DNS Name): smtp.gmail.com

SMTP Port: 587

Authentication Type: SMTP Auth

SMTP Login Name: ****@gmail.com

SMTP Password: ****

And in secure settings I am using STARTTLS

I have verified all of my credentials for logging in, I also verified that the firmware for this machine is up to date as well but we still receive this error when trying to scan to email. I've also tried utilizing other SMTP servers using different "From" emails such as AOL and adjusting the settings but I still get the same error. I understand that this Machine is pretty ancient and support for it isn't around too much but either a solution or a reason why it can't would both be extremely helpful.

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CathyO-Xerox
Community Manager
Community Manager

Re: Error occurred when connecting to SMTP server : 016-764

Hello cquiter, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
CathyO-Xerox
Community Manager

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