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New Member
New Member

Error on Scan to SMB

Hello

in our office we have a xerox 5775
We have problems with scanning smb
the share folder where save the file is \ \ servername \ scan

These are the settings that I put:


Descrption: Scan
Protocol: SMB
hostname: servername : 139
share: scan
login: MYDOMAIN \ user
pass: password
pass: password


scanning works!!!
but after several days stops working
I turn off and on the copier and it back to work ...

 

any idea?

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2 Replies
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Agency Analyst
Agency Analyst

Re: Error on Scan to SMB

I'm going to suggest two things that should help resolve this issue.

 

1. Under the Web UI > Properties > General you should find Network Sleep Settings or Sleep settings - disable them (The one for the network controller). I don't have the paperwork infront of me or a machine to look at but you should be able to find it there.

 

2. Contact the support center to obtain a firmware update for your machine.

 

 

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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Valued Advisor
Valued Advisor

Re: Error on Scan to SMB

yes, call xerox to obtain 061.132.222.07901 , it contains lots of fixes

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