Error on workflow scanning in DC5745

[negeesh]

Facing error on workflow scanning in DC5745 machine. The error message am getting is Status  - Failed, Status detail - unknown errors . Software virsion of the MFP is 061.132.222.07901.

[Kimzi]

Hey!

This error usually shows up when SMB and Workflow Scanning isnt configured correctly.

[negeesh]

Yes configuration is correct.

[JordanAXAUQE-AA]

negeesh,

Can you provide some more information. What operating system you are scanning to and how you have the Repositories configured? Screen shots of the website would also help!

[negeesh]

We are using windows server 2003 R2 standerd editinon.

Configuratino everything is correct. We dont have any problem with other models like 5645, 255. Now we are replacing machines with 5745. Then we are facing this problem. The same problem we faced with 7545 machines and we updated the machine firmware and solved the problem.

[JordanAXAUQE-AA]

negeesh,

You should contact the support center at 1-800-821-2797 for support. They will be able to provide you with the latest firmware.

Thanks,

Jordan

[RuiC-Xerox]

Hi,

the latest version of firmware for this device is 061.132.222.15103. You can download it here.

I haven't found any changes that would influence you experience direclty. So upgrade it would be a question of refreshing the firmware values.

Make sure after upgrade your device displays:

System Software	061.132.222.15103
Network Controller	061.132.13820
UI	028.071.00031
Net Controller OS	061.062.06600

If not, you might want to have the device set to factory defaults and reinstall firmware. My advise is that this should be done by a Xerox representative.

[negeesh]

Tried this firmware also but still same error on scanning.

[JordanAXAUQE-AA]

negeesh,

We can only help you if you give us more information on your setup. You are using SMB and port 139 and I'm assuming no firewall on that server.

Have you checked user configurations? Share / NTFS Permissions? In the username field have you tried using the DOMAIN\user?

If you want to give us some more details with your setup we could assist a little more - but with limited information we are kind of stuck.

[negeesh]

Yes using port 139 also tried 445 but no luck. There is no firewall on server and the user name feild same domain\user name.

We tried the firmwares  061.132.222.07901 & 061.132.222.15103. We are using safecom for all machines. We are facing the problem only for 5745 and there is no probles for othr models like 7545 & 5645.