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Reproman1984
Frequent Contributor
Frequent Contributor
‎07-08-2015 04:18 AM

Error when scanning "Identify Deleted Jobs" on 7970

Product Name: Other - specify product in post

We have a customer who are getting the below error when scanning on their brand new machines. They have a Workcentre 7970, we have never seen this error on any other models of the machine. The firmware on the machine is 072.200.134.32804.

 

Display Console

IMAGE REMOVED

 

 

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CherylO-Xerox
Community Manager
Community Manager
‎07-10-2015 11:42 AM

Re: Error when scanning "Identify Deleted Jobs" on 7970

Hi Reproman 1984,

Thank you for using the Support Forum. Please take a look a the solutions for unable to scan and see if any of them will clear the problem.  Try setting up the scanning again to make sure it is configured correctly.  If you continue to have an issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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