We have a customer who are getting the below error when scanning on their brand new machines. They have a Workcentre 7970, we have never seen this error on any other models of the machine. The firmware on the machine is 072.200.134.32804.
Hi Reproman 1984,
Thank you for using the Support Forum. Please take a look a the solutions for unable to scan and see if any of them will clear the problem. Try setting up the scanning again to make sure it is configured correctly. If you continue to have an issue please consider contacting your support centre for further assistance.