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tpholt New Member
New Member

Errors scanning with a Xerox Phaser 6180MFP-d

We have multiple Xerox Phaser 6180MFP-D printers in our business, and recently we've started to have issues when trying to scan.

 

The printers are connected to our corporate network, and the printing functions seem to be working just fine.  However, we've replaced several older, Windows 7 based, computers with newer Windows 10 based models.  Ever since, those newer Windows 10 computers have been unable to use the scanning functions of the 6180MFP-D.  It should be noted that the printing functions still work just fine.

 

We scan using the "Network" option, with the scanned document/image showing up in a pre-designated folder on the user's computer.  The "address" for these computers is set up correctly in the Printer's Address Book under the "Server Address Book, Individual Directory".

ab.jpg

 

And the Login Name and Password, as well as the Share Name are correct.  The indicated folder is shared with Read/Write access for "Everyne" on the computer, and shows up under the Computer manager as a shared folder, and is accessible when using Windows Explorer from another computer.

 

However, when going to scan to these computers, we receive the following messeage:

 

Login Error

Error 016-782

Press Ok

 

I've tried modifying the address book record, deleting the address book record and re-creating it, re-sharing the folder, deleting the folder and re-sharing and changing the IP address of the indicated computer, but nothing seems to make any difference.

 

Any help?

 

Thanks,

 

Tony Holt

Genesis Industries

TonyH@GenInd.com

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2 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Errors scanning with a Xerox Phaser 6180MFP-d

Windows 10 will be using port 445, not 139, the 139 port uses Netbios over TCP/IP, which is near always blocked in current Operating Systems. As is SMBv1.

 

So step one is going to be to change that port.

 

Step 2 will be to change the login name format. Do this and type it into the printer exactly as it appears within the brackets

 

win10SMB.GIF

 

I can't state for sure if scanning will actually be possible via SMB though, I don't have access to a 6180 to test, but since the last firmware was released in 2012, I would think it unlikely it will work with current protocols.

 

If you find that to be the case, you would need to make some changes on the PC side, best bet would be to simply configure FTP.

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Joe
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markdudley New Member
New Member

Re: Errors scanning with a Xerox Phaser 6180MFP-d

I am having the same issue.  I set the Windows 10 machine to accept SMB1, but on the 6180 I get an error when I put in port 445.  The latest firmware I found was from 2008 version 11.74.  Can you tell me how to get theis 2012 formware or to force it to set the port to 445?

Thanks, Mark

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