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jackie3178
New Member
New Member

Everything works but copy

Product Name: WorkCentre 3335/3345
Operating System: Windows 10

Hi

I have an office where this printer's copy function was working previously and now it is not working.

When trying to copy an error appears asking you to do 3 things:

1. Select paper size

2. adjust magnification

3. Select paper tray

and overlayed (on top of this error screen) is another notification that say 
"You have exceeded this printer's capabilities"

Can you please directly exactly how to resolve this issue?

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1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Everything works but copy

Hello Jackie3178,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
CathyO-Xerox
Community Manager

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