Re: Failed up-grade sw

CarlosV · ‎05-12-2023

Here:

XeroxAltalink_C8170_ALTBOOT_system-sw11401101128800 - AltaLink C8130 / C8135 / C8145 / C8155 / C8170...

But I obtain the error: "Installation package has mismatch firmware. Please retry software installation".

TammyL-Xerox · ‎08-22-2022

Hello Marchetto,

I suggest that you call into our support department for assistance @ 1-800-821-2797 and speak with a software specialist about the requested file.

Thanks,
TammyL-Xerox
Community Manager

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Marchetto · ‎08-19-2022

Hi

I performed the automatic update of the sw, but in the middle of the procedure the system reported a dead scanner and stopped. It hasn't started again since that time. Where can I find the file xeroxAltalink_X81xx_ALTBOOT_system-sw # 1xx.xxx.xxx.xxxxx # ENG_MOD.DLM to perform an altboot? ty.