Showing results for 
Search instead for 
Did you mean: 
2 Replies
New Member
New Member

Re: Failing to send scanned documents through email

Jump to solution

Thank you for the help, Steuber :)

It seems that the next day after I posted this (2.Oct) I have found a solution that worked for me.

No matter which settings I used and which provider I always got rejected.

After countless trial and errors I managed to set up a Google account that accepted mail scan & send. However, I have read that Google will soon stop less secure app access function and that was my first solution that worked - disabling less secure app access with Google.

So, after further scratching my head over this and a few other dozen trials later, I have found a good option from Microsoft (Hotmail / Outlook). The big plus here is that the mail is also encrypted in transit via TLS :)


Here are the settings that worked for me - on secure communication! Hopefully it will help other users too, at least for a while, if Microsoft doesn't decide to block this like Google did:




This was tested successfully to scan and email to a personal Yahoo email address.


Note: If you see a yellow triangle instead of the image, click on the yellow triangle and the image should show up. (I don't know why this happens but i noticed this on my computer right after posting).

If you still cannot see the image, I have uploaded it to my personal cloud storage, you can access it here:!AkGhB_jAI2hhmDdVDTk6ZI3mIBn2

And yes, the settings are different than Microsoft's 'official' guidelines. Thank you Microsoft...

Oh yeah, one more thing... First time I tried this last solution, it failed to send the scan and I received an email from Microsoft in that mailbox to confirm or unblock the usage of the printer. I clicked on the link in the email and since then it worked.



Tags (3)
0 Kudos
Valued Member
Valued Member

Re: Failing to send scanned documents through email

Jump to solution


For succesfull scanning to email you have to setup the following things; (yeah, sounds stupid but make sure to check these). 

- IP adress

- Hostname

- Domain name (if you dont have one just fill in the field with 'printer.local')

- DNS Server (make sure to use more then one, in case that one won't work, you can use - - -

- Setup the SMTP server. 


Also, make sure you have the lasest firmware on the device which you can download here: 

To make it easier, setup SMTP server without authentication etc. because thats a lot easier troubleshooting. 

You can use: 

SMTP Server: 

Port: 25 

No authentication

You can send only to gmail users(!!)

Hopefully this will help troubleshooting the problem! 

New Member
New Member

Failing to send scanned documents through email

Jump to solution
Product Name: Other - specify product in post
Operating System: Windows 10 x64

Hi. I have bought the Xerox B215 multifunction printer a day ago and I am very pleased with it.

After setting it up, everything works flawlessly with the printing, scanning and network support.

The only thing that I couldn't make work was the email.

I tried multiple providers (yahoo, gmail, outlook, even created other accounts for smaller providers), tried SSL/TLS/no encryption, tried various IMAP and SMTP server settings, according to official guidelines and unofficial ones, including tips from this forum...

I don't get any error code, just a printed page saying the email has failed, so i don't know why it's happening.

I have wasted a lot of paper and thus disabled the printing of the errors for now.

Can you please help me understand why this doesn't work? Or offer a free solution that surely works for you (tried and tested)?

The printer has WiFi and internet access and I have assigned a static IP for it in my router.

Also for it it I have created a separate GMAIL account and enabled less secure app access. I tried setting a less complex password on the email, thinking that this may be one of the causes. Nevertheless it still doesn't work.

I would appreciate your help

Thank you!

Tags (3)
0 Kudos