Since this is a new out of the box printer I would suggest calling into the support center for assistance.
I'm getting an error on Jam in Document Feeder everytime when I try to scan or copy. It always gets stuck on the first paper feed. I've even tried with just a single brand new piece of standard letter size paper, but same thing.
I've already tried these steps: Clear the Paper Jam From the Duplex Automatic Document Feeder (DADF)
I see that it's always stuck at final little bit of the first paper in the Document Feeder pad.
The entire paper is almost out and I don't even need to open the Document Feeder pad to fix the jam, but just need to assist it a bit to pull it out.
Once paper is pulled out, then I need to open and close the Document Feeder Cover to reset the jammed status.
I don't see anything that could make it jam; so I suspect it's the feeder that does not push the final bit out.
This seems smiliar to ADF not working issue, mine is also a brand new printer just got it unboxed today, and found that coping does not work.
Any help is appreciated.