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cscheps
New Member
New Member

Fax Filtering does not work / blocks all numbers instead

Product Name: Other - specify product in post
Operating System: Not Applicable

Hello,

 

We recieve fax spam from a certain number, so when I enable fax filtering like this:

xerox_fax_filter.jpg
(number censored for privacy)

All incomming faxes from any number are blocked with the following error in the logs:xerox_error.jpg

 

Is this a bug or is there a specific format the numbers have to be entered in there ?

(xxx)xxx xxxx
x(xxx)xxx xxxx

etc

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9 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Fax Filtering does not work / blocks all numbers instead

Hello cscheps,

What Xerox model of MFP are you faxing from?

Thanks,
CathyO-Xerox
Community Manager

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cscheps
New Member
New Member

Re: Fax Filtering does not work / blocks all numbers instead

Sorry when I made the post I chose the Xerox model (assuming it would be attached to the post)

It's a Versalink B7035

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cscheps
New Member
New Member

Re: Fax Filtering does not work / blocks all numbers instead

Should I open a support ticket for this ?

It seems like a bug and not a "feature"

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andymbody
Valued Contributor
Valued Contributor

Re: Fax Filtering does not work / blocks all numbers instead

 

I think you are doing everything correctly. I found nothing about this in my research. This is very possibly a glitch of some kind. I see no entries in recent software updates that address this issue.

What software version is currently on the device?

Andy

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cscheps
New Member
New Member

Re: Fax Filtering does not work / blocks all numbers instead

Current Firmware installed is 1.70.3

 

Auto Updates are enabled

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andymbody
Valued Contributor
Valued Contributor

Re: Fax Filtering does not work / blocks all numbers instead


Based on your model of B7035 and controller sw of 1.70.3, your firmware version is actually 58.64.1 general release from July of 2020.

You can try to upgrade the firmware to 58.66.1 to see if this may resolve the issue you are seeing. Although there is no mention of this issue in the release notes (or past versions). However, it is worth a shot.

Try this link

Andy

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cscheps
New Member
New Member

Re: Fax Filtering does not work / blocks all numbers instead

Ok .. manually updated to 1.78.0 (auto update did not offer this)

 

I will test and report

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cscheps
New Member
New Member

Re: Fax Filtering does not work / blocks all numbers instead

Yes, same issue still, as soon as one number is in the filter list, all numbers are blocked with error.

What is the best conect option to create a ticket.

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andymbody
Valued Contributor
Valued Contributor

Re: Fax Filtering does not work / blocks all numbers instead


800-821-2797
Have your serial number for the xerox device handy.
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