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jimbo0607
Member
Member

Re: Fax Forward 7545 issues

I'm having the same exact issue however I'm using an internal open SMTP relay.

 

Scan to Email and Scan to Folder work fine as seperate functions; it's just the fax forwarding that does not work.

 

I do not receive any error messages and I've upgraded to the latest firmware.


Any suggestions?

 

Jim

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JOSEFAX7010-AA
Agency Analyst
Agency Analyst

Re: Fax Forward 7545 issues

Jimbo,

I escalated the call up. I received an email back from 2nd level that stated the following: your information has been received, it has been escalated to 3rd level for SPAR. This was in mid April.

My traces verified that the fax forward function would not even leave the device. Scan to email showed up but not fax forward. Hope this helps.
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Fabio
Valued Advisor
Valued Advisor

Re: Fax Forward 7545 issues

can you provide us with the log number?

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JOSEFAX7010-AA
Agency Analyst
Agency Analyst

Re: Fax Forward 7545 issues

The log number is 009345014

Hope this helps others
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Fabio
Valued Advisor
Valued Advisor

Re: Fax Forward 7545 issues

seems it will be fixed in a later stadium , this is the status  :

 

Status Action Planned- Development has planned the solution delivery to 3rd Level SPAR Engineer.Customer Outlook Date 2011-09-09

ZioSengir
New Member
New Member

Re: Fax Forward 7545 issues

I've a  similar problem with ColorQube 9303. The controller of 9303 and 7545 is the same so I think it colud be the same problem I have.

 

If you want the colorqube to forward your incoming faxes to an email using smtp authentication it delets the "to address" field so it fails to forward. I managed to understand this reading the details on job history and comparing with the confirmation report (in the confirmatin report the address was specified while the job details reported that no address where specified).

 

Xerox II level told me that it's a Known issue...but still no solution and they must deploy a new firmware.

 

The fax forward on the 7545 was solved? The firmware was released? I don't see any other replys.

 

Bye

 

Sengir

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oddson
New Member
New Member

Re: Fax Forward 7545 issues

Years later and I'm having what seems to be the same issue... was running acient firmware so I expected update would resolve but no joy.... does anyone have advice?

 

Workcentre 5745... firmware 061.132.221.21403 

SMTP works for scan to email... Embedded shows 'enable', followed the manual...

"Job was not sent to the SMTP server" for fax foreward..

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