Fax Forward 7545 issues

[oddson]

Years later and I'm having what seems to be the same issue... was running acient firmware so I expected update would resolve but no joy.... does anyone have advice?

Workcentre 5745... firmware 061.132.221.21403 

SMTP works for scan to email... Embedded shows 'enable', followed the manual...

"Job was not sent to the SMTP server" for fax foreward..

[ZioSengir]

I've a  similar problem with ColorQube 9303. The controller of 9303 and 7545 is the same so I think it colud be the same problem I have.

If you want the colorqube to forward your incoming faxes to an email using smtp authentication it delets the "to address" field so it fails to forward. I managed to understand this reading the details on job history and comparing with the confirmation report (in the confirmatin report the address was specified while the job details reported that no address where specified).

Xerox II level told me that it's a Known issue...but still no solution and they must deploy a new firmware.

The fax forward on the 7545 was solved? The firmware was released? I don't see any other replys.

Bye

Sengir

[Fabio]

seems it will be fixed in a later stadium , this is the status  :

Status Action Planned- Development has planned the solution delivery to 3rd Level SPAR Engineer.Customer Outlook Date 2011-09-09

[JOSEFAX7010-AA]

The log number is 009345014

Hope this helps others

[Fabio]

can you provide us with the log number?

[JOSEFAX7010-AA]

Jimbo,

I escalated the call up. I received an email back from 2nd level that stated the following: your information has been received, it has been escalated to 3rd level for SPAR. This was in mid April.

My traces verified that the fax forward function would not even leave the device. Scan to email showed up but not fax forward. Hope this helps.

[jimbo0607]

I'm having the same exact issue however I'm using an internal open SMTP relay.

Scan to Email and Scan to Folder work fine as seperate functions; it's just the fax forwarding that does not work.

I do not receive any error messages and I've upgraded to the latest firmware.

Any suggestions?

Jim

[JOSEFAX7010-AA]

Yeah, Second Level wants the wiretrace info...they say it works on their machine, but they are internal only.  These are going to an external smtp (yahoo, suddenlink etc.) so not sure if it's an external smtp issue or what...I guess it's up to them to decide.

[Fabio]

i have no idea , maybe its beller to call a techician and escale this?

[JOSEFAX7010-AA]

I'm on my third 75xx with fax forward to e-mail configuration with the same results.  Running  a wireshark to determine if the fax forward is even trying to engage the smtp function.  So far I don't see the machine even trying to hit the smtp server while receiving faxes.....