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Agency Analyst
Agency Analyst

Fax Forward 7545 issues

I have attempted to setup fax forward to e-mail on two 7545's with no avail.  I can scan to e-mail with no issues at all.  Once I create the rule to send faxes to the saem e-mail that I test the scan to e-mail function with, I get the error "cannot connect to smtp server".

 

Anyone else have this issue?

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16 Replies
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Valued Advisor
Valued Advisor

Re: Fax Forward 7545 issues

that is indeed verry strange since the same smtp is used to forward faxes...

 

Can you try setting up the SMTP server with the IP adress?

Do you also know there is a new general firmware out? This one contains lot of fixes, maybe you can try updating the firmware also, it can be found on the drivers and download pages...

 

Fw :061.120.200.35301

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Agency Analyst
Agency Analyst

Re: Fax Forward 7545 issues

Fabio,

 

I verified the firmware is at latest level.  Also using IP address instead of hostname for smtp server....I have it elevated at this time since it's two different machines in two different locations with two complete different smtp servers giving me issues....

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Agency Analyst
Agency Analyst

Re: Fax Forward 7545 issues

With the problem you are experiecing do you get any type of error sheet after the fax comes in or does it just print the fax out? I had a similar issue with a machine and just wondering if it's the same problem.

 

Mine was more with SMB Scanning and not SMTP scanning - the fax would come in, get picked up by the machine but never get processed to the rule - just print the fax.

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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Agency Analyst
Agency Analyst

Re: Fax Forward 7545 issues

The error I get is "cannot transfer to the smtp server".

I have tried the dns name for the smtp server as well as the IP address with the same results.
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Valued Advisor
Valued Advisor

Re: Fax Forward 7545 issues

do you use an other filleformat for forwarding faxen the email? maybe you can try to change that for testing? maybe your smtp server doesnt allow jpeg for example?

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Agency Analyst
Agency Analyst

Re: Fax Forward 7545 issues

The scan to email function allows PDF transfer just fine, the fax bundles as an image only PDF so in theory, it should just shove right on out
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Agency Analyst
Agency Analyst

Re: Fax Forward 7545 issues

I'm on my third 75xx with fax forward to e-mail configuration with the same results.  Running  a wireshark to determine if the fax forward is even trying to engage the smtp function.  So far I don't see the machine even trying to hit the smtp server while receiving faxes.....

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Valued Advisor
Valued Advisor

Re: Fax Forward 7545 issues

i have no idea , maybe its beller to call a techician and escale this?

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Agency Analyst
Agency Analyst

Re: Fax Forward 7545 issues

Yeah, Second Level wants the wiretrace info...they say it works on their machine, but they are internal only.  These are going to an external smtp (yahoo, suddenlink etc.) so not sure if it's an external smtp issue or what...I guess it's up to them to decide.

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