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Valued Advisor
Valued Advisor

Re: Fax Forward not working on 5855


Thank you for using the Support Forum. Please take a look at the System Admin guide pages 188-190 to make sure that you have all the settings set up properly.  If this does not help please consider contacting your support centre for further assistance.

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New Member
New Member

Fax Forward not working on 5855

Product Name: Other - specify product in post

We have two 5855 machines and I am trying to set them up to forward faxes to an email address

I tried setting up the Fax Forward rule in the Fax Services set up and initially would get an error page "Job was not sent to the SMTP server"


I then went into the SMTP settings and ensured that the SMTP for system services was enabled properly (it was not) so I enabled it as the system email (SMTP Login credentials for the machine to Access the SMTP Server to send automated emails (e.g., E-mail Alerts, Fax Forwarding is what the option says)


Im now not getting any error messages, but nothing is getting forwarded as it should. They arent sending through to the email address I specified.

Any ideas?

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