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Member
Member

Fax Forward on 5945

customer getting this when they fax-

Fax Forward Job Status:FAILED

FAX Forward to email status :failed

Job failed,no messages were sent.Reply to address is not configured.

Any help

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5 Replies
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Member
Member

Re: Fax Forward on 5945

error page.jpg

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Valued Advisor
Valued Advisor

Re: Fax Forward on 5945

Wrong report attached or wrong printer in the subject line?

 

Have you tried simply giving the rule a from address to send from or no?

 

Capture.GIF

 

If the reply to address is already there it would have to mean you did not give the printer a from address in the email setup, which of course must be done to send an email.

 

Which is done in CWIS > Properties > Connectivity > Setup > SMTP > Edit

as well as CWIS ? Properties > Services > Email > Setup > From Field > Edit

 

All 3 locations must be identical for obvious reasons (You can't log into your gmail account and send an email from my account, printer can't do that either)

 

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Joe Arseneau
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Re: Fax Forward on 5945

sorry just noticed i attached the wrong reporterror page.jpg

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Valued Advisor
Valued Advisor

Re: Fax Forward on 5945

So what about the solution I posted, it matches every possibility for the error message you stated, the fix must be there is you are being warned of the reply/from address

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Joe Arseneau
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Re: Fax Forward on 5945

thanks Joel.all good

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