Fax Forward on 5945

[muriq2003]

customer getting this when they fax-

Fax Forward Job Status:FAILED

FAX Forward to email status :failed

Job failed,no messages were sent.Reply to address is not configured.

Any help

[muriq2003]

[Joe Arseneau]

Wrong report attached or wrong printer in the subject line?

Have you tried simply giving the rule a from address to send from or no?

If the reply to address is already there it would have to mean you did not give the printer a from address in the email setup, which of course must be done to send an email.

Which is done in CWIS > Properties > Connectivity > Setup > SMTP > Edit

as well as CWIS ? Properties > Services > Email > Setup > From Field > Edit

All 3 locations must be identical for obvious reasons (You can't log into your gmail account and send an email from my account, printer can't do that either)

[muriq2003]

sorry just noticed i attached the wrong report

[Joe Arseneau]

So what about the solution I posted, it matches every possibility for the error message you stated, the fix must be there is you are being warned of the reply/from address

[muriq2003]

thanks Joel.all good