Firmware upgrade failure. Trying install a ALTBOOT...

TammyL-Xerox · ‎05-18-2023

Hello CarlosV,

Have you tried doing a software reset and power off, for instructions please click here. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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CathyO-Xerox · ‎05-18-2023

Hello CarlosV,

You will need to call Support for this issue: 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

CarlosV · ‎05-15-2023

I try to upgrade a Xerox Altalink C8170 with Software Upgrade Utility, from v114 to v118. But when utility was upgrading, the process failed with an error (see log error), and the printer never boots again.

When power on the printer, the screen is freeze with the message: "System is powering on" (see picture 1).

I prepared an USB to do an ALTBOOT upgrade with de DLM firmware for ALTBOOT of my model C8170. But when "Software upgrade is initializing" (see picture 2), in a few seconds appears the error: "Installation package has mismatch firmware" (see picture 3).

How I can to reinstall a new firmware, if I can not access to the printer, and the DLM firmware say me that has mismatch?

I need help. Thanks.

Re: Firmware upgrade failure. Trying install a ALTBOOT: "Installation package has mismatch firm

Re: Firmware upgrade failure. Trying install a ALTBOOT: "Installation package has mismatch firm

Firmware upgrade failure. Trying install a ALTBOOT: "Installation package has mismatch firmware"