cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

FujiXerox CM315z: Scan to email fails (error code 016-764)

We bought a new CM315z "Panther" and Scan To Email fails with error code 016-764.

The email configuration
SMTP Server Address   ;tested with both SMTP name and SMTP TCP/IP address
SMTP Server Port Number (1 ~ 65535): 25
TLS/SSL encryption:   Disabled
used is the same way as another printer CM305 df "Platypus" and it works without any problems.

 

Logfile from SMTP server:

Platypus works:
2017-09-14 07:12:48 192.168.32.xx PLATYPUS SMTP-STO-03 HELO 250 53 13 0 -
2017-09-14 07:12:48 192.168.32.xx PLATYPUS SMTP-STO-03 MAIL 250 40 27 0 -
2017-09-14 07:12:48 192.168.32.xx PLATYPUS SMTP-STO-03 RCPT 250 32 29 0 -
2017-09-14 07:12:56 192.168.32.xx PLATYPUS SMTP-STO-03 DATA 250 126 321782 6406

 

Panther fails:
2017-09-14 07:57:13 192.168.46.xx PANTHER SMTP-STO-03 EHLO 250 195 12 0 -
2017-09-14 07:57:13 192.168.46.xx PANTHER SMTP-STO-03 QUIT 240 74 4 0 -
2017-09-14 07:57:41 192.168.46.xx PANTHER SMTP-STO-03 EHLO 250 195 12 0 -
2017-09-14 07:57:41 192.168.46.xx PANTHER SMTP-STO-03 QUIT 240 74 4 0 –

 

The Panther firmware is the latest version.

 

What can be wrong?

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: FujiXerox CM315z: Scan to email fails (error code 016-764)

It means an invalid response from the server.

 

So, if it was an internal relay to use Office365 without authentication, you need to set this device to relay via it's IP address (Server side)

That is fairly typical in cases where a printer isn't capable of STARTTLS, or SHA-2 , in any current Xerox machine they work without the relay as long as firmware is up to date.

 

But you have a FujiXerox, so I have no access to firmwares or release notes (Xerox and Fuji Xerox do not share support information as they sell in different markets)

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos