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G3 fax workCentre6605

Hello,

 

I have recently purchased a Xerox Workcenter 6605. I have correctly configured the fax and tested it. Unfortunatly all the faxes from the G3 mode doesn't go trough. Our line is an analogique line.

 

It says "recomposition a nouveau" (redial) after 0.51 seconds. I have contacted the technician support and done all the procedures asked (downgraded to 14.4 ko/s and 2.4 ko/s, deactived the ECM mode). A technician came and changed the parameter fax card and still we are not receiving G3 faxes. The SG3 and ECM works fine.

 

The latest firmware is correctly installed.

 

It this a know problem by Xerox? What parameters can I change?

 

Thank you in advance

 

Marc Zanartu

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Community Manager
Community Manager

Re: G3 fax workCentre6605

Hi MZ,

Thank you for using the Support Forum. This is not a known problem.  G# should not be an issue.  Have you tried a different phone line?  Have you asked the phone company to check the phone line?  You can try a different dial type (see step 10 in the second section) to see if that makes a difference.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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