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Polygos New Member
New Member

Getting a vertical white strip during scanning with 3325

Product Name: xerox 3325 DN
Operating System: Windows 7 x64

Hi

When using top loader or not, we get a large white strip (roughly 80 mm) on scanning file, and obviously also if printed. 

http://prntscr.com/kek99y

scanning issue example

what should we clean or change ?

 

thanks for advice

 

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6 Replies
gabiene Occasional Advisor
Occasional Advisor

Re: Getting a vertical white strip during scanning with 3325

Hi,

Your issue is from scanner assembly (part no. 090N00176), or cheaper from Contact Image Sensor assembly (part of the scanner, part no, 130N01679). You can try to disassembling the scanner (if you are a handyman, otherwise you need a tech) and to disconnect and reconnect the scanner flat cable and hope to solve the problem.

 

Good luck!

Gabi

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Polygos New Member
New Member

Re: Getting a vertical white strip during scanning with 3325

Hi Gabi

thanks for your reply. It's first time we post here and are happy to be helped.

Yes, we are able tio disassembly, but are very surprised that this issue occurs so suddenly.

Do you mean thta thses parts are out or that they simply need to be reconnected ?

Hello from France !

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Polygos New Member
New Member

Re: Getting a vertical white strip during scanning with 3325

...more precisely, I don't found the flat cable on this view:

http://prntscr.com/kgx1if

what is the function of part 10, and how can it break down suddenly ?

 

Thanks Gabi

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gabiene Occasional Advisor
Occasional Advisor

Re: Getting a vertical white strip during scanning with 3325

That part it is the Image Sensor.

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Highlighted
gabiene Occasional Advisor
Occasional Advisor

Re: Getting a vertical white strip during scanning with 3325

The Image Sensor can be removed by:

  Remove the ADF.

 Remove the Control Panel 
 Remove the A4 Middle Platen  (with glass)
Unplug the ribbon cable from the Contact Image Sensor.

Release the tab and remove the CIS Guide

Slide the Contact Image Sensor out of the CIS bracket as indicated in the illustration

 

 

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Polygos New Member
New Member

Re: Getting a vertical white strip during scanning with 3325

Thanks

I'll try to do that.

Nice day

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