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Analyst Nation Moderator DUSTIN066695-xrx
Analyst Nation Moderator

Gmail issues 7120/7125

This is a document in regards to the scan to gmail issues that the 7120 and the 7125 have

 

 

 

Solution:

 

The Xerox MFP must be as the latest software of 71.23.23

Note:
The version before it of 71.23.13 listed SSL as a configurable option but it was not working.

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Dustin
Remote Support Analyst (RSA)
Analyst Nation Moderator
2nd Level Office
Xerox Corporation

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9 Replies
konfuzed New Member
New Member

Re: Gmail issues 7120/7125

Hiya... My gmail functionality stopped yesterday and i note that the software version is much lower than what is recommended in your above post. 

 

How do I update the software?   thank you!

orzola New Member
New Member

Re: Gmail issues 7120/7125

Hi,

 

Same for me on 6605DN.

 

Can't connect to smtp.

 

Have tried ports 465, 587 with all SSL combinations. Also tried DNS from google (8.8.8.8 & 8.8.4.4). Connection is ok and account is valid.

 

Also have 7220 and is working ok through 465 TLS/SSL with same account.

 

Firmware is updated.

 

Any suggestion?

 

Thanks

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Highlighted
Kitsune New Member
New Member

Re: Gmail issues 7120/7125

Having the same issue here with my DocuCentre-IV 3375. Solution provided didn't work either. We haven't been able to scan to email since last Tuesday. Will there be a fix provided anytime soon?

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orzola New Member
New Member

Re: Gmail issues 7120/7125

Solved!

 

smtp.gmail.com is not working anymore, use smtp.googlemail.com instead.

 

smtp.googlemail.com on port 587 with STARTTLS

 

Yep, that easy =)

 

Regards

Javi

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Technical Escalation Support EricX27718-xrx
Technical Escalation Support

Re: Gmail issues 7120/7125

Hello Javi

 

Thank you for participating in our forums. I just tested this solution and it doesn't work unless you lower the account security for google.

 

Thanks

Eric

Eric
Xerox 2nd Level Technical Escalation Support
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Agency Analyst DaveAXCLWG-AA
Agency Analyst

Re: Gmail issues 7120/7125

I've tested this in our demoroom and it works with our Google Apps account, so this may be a (temporary?) solution. Still wainting to hear from the IT departments I've shared this with.

 

Security cannot be lowered on a Google Apps account.

 

I can find no official word from Google on this.

Dave
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orzola New Member
New Member

Re: Gmail issues 7120/7125

Hello guys,

 

Thanks for replay.

 

In our offices, Workcentre 7720 only works with smtp.gmail.com on port 465 and TLS/SSL. In the other hand, Workcentre 6605 since last 25th only works with smtp.googlemail.com (different IP) on 587 and STARTTLS. Both models uses same email account on Google Apps. Two step auth is not enabled.

 

I hope this helps those in need :)

 

Javi

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jtguy New Member
New Member

Re: Gmail issues 7120/7125

Is the new system software available? All i see is the old version 71.21.21

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v.andreev Valued Contributor
Valued Contributor

Re: Gmail issues 7120/7125

Call your local support and request the second level software. They have the latest updates.

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