Gray Bar on Scanned Image from WorkCentre 6027

[bat1024]

No success on resolving the issue.  I don't know how to get to the flat cable to disconnect/reconnect and I've searched online but to no avail.  I requested a complete diagram so I could potentially take it apart but none of the links the manufacturer provided give a full diagram.  I'm so disappointed because my machine is still like new.

[gerrychampoux]

I too am now getting this exact same problem on my 6027, which I purchased in early 2018. Any success in addressing the problem? I already had the latest firmware, but I reinstalled it to be sure. That did not help.

[bat1024]

I purchased the Xerox WorkCentre 6027 new a number of years ago.  I've hardly ever used it.  Recently, when I scan documents, a gray bar, approximately one inch wide, is presented to the left edge of the image and it covers some of the contents of the document.  I read in the forum of a similar issue for another machine to disconnect/reconnect the flat cables from CIS sensors (at the CIS side and at the Board side).  May this resolution apply to the Workcentre 6027 also?  If so, how may I get a detailed diagram of the 6027 machine so I can locate the CIS sensors to do this myself?  I do not have the resources to call a technician.

Otherwise, how can this be resolved?

Thanks!