cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Member
Member

Gray background when copying

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows Server 2016 x64

Hi,

 

I have a gray background when copying..

On Xerox Altalink C8070.. one with firmware version 101.003.029.03810 and the second : 101.003.038.10200

Do you have a firmware who repair this trouble ??

Thank's

0 Kudos
2 Replies
Highlighted
Analyst Nation Moderator
Analyst Nation Moderator

Re: Gray background when copying

Turn on Background Suppression, There is not a firmware that causes background on copies, and if there was a hardware fault in the scanner it would have to occur on scans and copies, and if there was a hardware issue causing it to print backgrounds in the IOT portion it would have to apply to prints and copies but not scans.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
Technical Escalation User
Technical Escalation User

Re: Gray background when copying

You can also have a tech do a white reference calibration
0 Kudos