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alan.frth Occasional Contributor
Occasional Contributor

Grayed Send button in Fax & Start button in Copy

Product Name: AltaLink 8045
Operating System: Windows 7 x64

Grayed Send button in Fax & Start button in Copy. A shutdown / restart fixed it. Just started happening this week. Will call for service from vendor if I can't figure this out.

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Grayed Send button in Fax & Start button in Copy

Fax has no output but if it can't fax or copy, both require the scan unit to function, so if it can print while it can't fax/scan/copy, shut it off, reseat all cables going to the upper scanner/adf portion and turn it back on.

If that doesn't get it, call for service, something is broken

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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alan.frth Occasional Contributor
Occasional Contributor

Re: Grayed Send button in Fax & Start button in Copy

Thanks Joe. I did turn it off / on and the problem went away...for the time being. Called to have it serviced by an authorized tech next week. Will let you know what they find.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Grayed Send button in Fax & Start button in Copy

I know what worked so far, but reseating the cables should stop it from happening again. Reboot just resets the connection, but if the connection is poor for any reason, nothing is resolved and it will simply happen again. Reseating the cables that connect it to the MFP is enough to scratch/scrape the pins if they have for any reason degraded/corroded etc.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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