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Aliveli5959
New Member
New Member

Green Scan Problem (help me please !!)

Operating System: Windows 7

green.PNG

hello, when I want to scan, the paper coming from the e-mail is background green. please help me.
hello, when I want to scan, the paper coming from the e-mail is background green. please help me.

empty paperempty paper
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3 Replies
gabiene
Valued Advisor
Valued Advisor

Re: Green Scan Problem (help me please !!)

Hi,

What printer model? If it is WC7225, the optical system must be cleaned and if this will not solve your issue it means the scanner board is defective.

 

Gabi

Aliveli5959
New Member
New Member

Re: Green Scan Problem (help me please !!)

Hi !

Model Xerox WorkCentre 7225 , version :075.030.011.11100

how do i clean the optical system ?

thank you,

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gabiene
Valued Advisor
Valued Advisor

Re: Green Scan Problem (help me please !!)

Power off the machine. Remove the scanner glass by removing the right plate (it have 2 screws), pull the lamp carriage and clean the mirrors with a dry cloth and the glass on the both sides with a cloth dampened with alcohol.