Green Scan Problem (help me please !!)

[Aliveli5959]

Hi !

Model Xerox WorkCentre 7225 , version :075.030.011.11100

how do i clean the optical system ?

thank you,

[GabiE-Xerox]

Hi,

What printer model? If it is WC7225, the optical system must be cleaned and if this will not solve your issue it means the scanner board is defective.

Gabi

[Aliveli5959]

hello, when I want to scan, the paper coming from the e-mail is background green. please help me.

hello, when I want to scan, the paper coming from the e-mail is background green. please help me.

empty paper