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Aliveli5959
New Member
New Member

Green Scan Problem (help me please !!)

Product Name: Other - specify product in post
Operating System: Windows 7

green.PNG

hello, when I want to scan, the paper coming from the e-mail is background green. please help me.
hello, when I want to scan, the paper coming from the e-mail is background green. please help me.

empty paperempty paper
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2 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Green Scan Problem (help me please !!)

Hi,

What printer model? If it is WC7225, the optical system must be cleaned and if this will not solve your issue it means the scanner board is defective.

 

Gabi

Aliveli5959
New Member
New Member

Re: Green Scan Problem (help me please !!)

Hi !

Model Xerox WorkCentre 7225 , version :075.030.011.11100

how do i clean the optical system ?

thank you,

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