cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Help. Workcenter 3215 Fax not working

I replaced my previous Xerox desktop MFP with a 3215 and everything works except the fax.  I set it up as per the instructions but it does not get an outside line from my PBX.  I have entered the appropriate Pre-fix in Centreware Web but all I hear is a fast busy that never yields a real dial tone for the fax to access. My previous machine worked fine so I know the line is fine.  Can't get any incoming faxes either.  Is this just a bad fax card?  I have rebooted the system but no improvement.  

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: Help. Workcenter 3215 Fax not working

Plug a wired phone to the line and verify the dial tone. If it is fine, return the printer to get a replacement.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos