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Joe Arseneau
Valued Advisor
Valued Advisor
‎04-13-2016 01:16 PM

Re: Help. Workcenter 3215 Fax not working

Plug a wired phone to the line and verify the dial tone. If it is fine, return the printer to get a replacement.

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Joe Arseneau
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FireJim
New Member
New Member
‎04-12-2016 06:26 PM

Help. Workcenter 3215 Fax not working

Product Name: Other - specify product in post

I replaced my previous Xerox desktop MFP with a 3215 and everything works except the fax.  I set it up as per the instructions but it does not get an outside line from my PBX.  I have entered the appropriate Pre-fix in Centreware Web but all I hear is a fast busy that never yields a real dial tone for the fax to access. My previous machine worked fine so I know the line is fine.  Can't get any incoming faxes either.  Is this just a bad fax card?  I have rebooted the system but no improvement.  

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