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CherylO-Xerox
Valued Advisor
Valued Advisor
‎10-31-2019 06:54 PM

Re: Hooked up new printer and scanner. It prints but no way to scan to pdf is allowed

Hi newuser490,

Thank you for using the Support Forum. Please make sure you are following the steps in the solution for selecting the document format. If this does not help please consider contacting your support centre for further assistance.

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CherylO-Xerox
Community Manager

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newuser490
New Member
New Member
‎10-28-2019 10:25 PM

Hooked up new printer and scanner. It prints but no way to scan to pdf is allowed

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 7 x64

Ok, just have this new multiprinter scanner the c405 hooked up to a win 7 system.  It is hooked up via ethernet. It is seen and drivers are loaded.  Issue is the scanner is only being allowed to scan either TIFF,BMP,XPS, or JPG formats only.   I need to be able to scan in pdf format and scan into a desktop folder or whatever location I want to scan a file as a pdf into.  The choice for choosing the output as PDF is not even available.  I suspect this is some type of twain related thing.    HELP ripping my hair out in frustration.  I even tried connecting to usb and reinstalling drivers from scratch.  I first install the latest smart driver which I think is the print one Version 68..50.61      than I next install one of the offered scanner drivers.   Somehow I think the drivers are messing things up.   Help please I know this is easy fix, but for life of me can not get the unit to scan to PDF or scan to FILE.....

Best Regards,


Jeff

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