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NPTech
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How do I remove network scan templates from Phaser 3635 MFP?

Product Name: Phaser 3635MFP
Operating System: Not Applicable

I have recently taken over as IT support for the owner of a Phaser 3635 MFP.

They are having issues with network scanning on the device.  Specifically, it's the dreaded "filename invalid" error when using the default template, as described in this old thread: 3635MFP -- Workflow: "Invalid File Name" Error - Customer Support Forum (xerox.com)

After some hair loss, trying to figure out why the identical file repository and template settings used on the WorkCentre 3335 were failing, I took a closer look and see that the 3635 has several addtional network templates installed that are not listed in EWS.  I tested one of them, and it did not fail on that error, but instead attempted to store the scan as a location that does not exist.  So, it would seem that my settings are being overridden somehow by these rogue templates.  The printer does not offer a means to delete the templates.  The manual User Guide.book (cnetcontent.com) references "FreeFlow™ SMARTsend™ Software", which I cannot find installed anywhere at the office.

Sadly, the manual does not explain how to either A) remove the offending templates, or B) factory reset the printer, so I can start over with a clean slate.  Google has not been my friend here either. 

I did find this video outlining a procedure to reset the printer: How to Reset Xerox 3635 - YouTube.  And it worked for everything EXCEPT the network scan settings.  While rebooting the printer afterwards, I saw the display say something like "New Scan Templates Found".  Sure enough the offending templates were still there, and when I checked EWS again, so were my settings.

Could someone please point me in the right direction?

Thanks in advance.

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andymbody
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Re: How do I remove network scan templates from Phaser 3635 MFP?

 

If you follow the video to 0:43, look at the screen... you will see "Network Routines" button. Use that instead of the "Copier Routines" button. See if there is a way to reset (reinitialize) the settings there...

132 NVM Initialization - Network

I don't have a machine to verify this, but I think this will be where you want to perfrom the reset for the desired settings.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Thank you!

Andy

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NPTech
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Re: How do I remove network scan templates from Phaser 3635 MFP?

Thanks!

I'll give that a try the next I'm on site.

Workaround: we switched to FTP for the time being.

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