I'm the person people call to set up their Windows devices. And I don't think I've seen a device that has been shown less attention than the WorkCentre 6027NI. Install the software and then have no idea why nothing works and there is no ability to access basic setup items.
1) Email: So... how do you set this up? There is nothing on the hardware's control panel that allows you to enter server settings. Now I find out about something called CentreWare or whatever it is called. Why is this not on the disk? Why do I need to use the Internet to set up my local devices? I try to use CentreWare and it won't install because a whole shmorgasboard of services are unavailable or not turned on for the computer being used. Could this setup be worse?
Address book. This hasn't changed from the 20th century. You can't use your outlook contacts on the computer. You have to create a CSV file to dump your contacts into the machine. Any new contact must be manually added too.
2) Scanning: Takes forever. Autodocument feeder doesn't work automatically in Adobe Acrobat. It requires you to figure out that you need to specify the auto doc feeder every time by making the local scanner driver visible so scanning requires an extra pop-up. WHY? I bought this machine on the strength of the Xerox Documate 515 scanner which finds the autofeeder automatically and scans beautifully by simply selecting the presets Adobe Acrobat allows you to set.
Speaking of scanning, using the ADF now takes FOREVER since I set up WiFi. The device isn't prioritizing the USB connection or that is the only guess I can for why a simple scan takes minutes per page. It is insanely slow.
3) Instructions. What is this? Hilarious that you have the legal size paper plastic piece in the box and nobody will know what it is. You don't bother identifying everything in the box in the "everyone will understand a graphic" instructions. No specs on a list of items that should be in the package. Took me 20 minutes to figure out what it was used for and how to extend the tray for legal sized paper. The illustrations are horrendous.
I don't usually complain but the setup is embarrassing and incomprehensible and I'm disappointed. Can't believe the Documate 515 is a good device (other than the fact that it can't scan legal size in the ADF, for reasons unexplained) but this is a major step back. Please advise.
Solved! Go to Solution.
So I finally figured it out because the manuals are so utterly disorganized. You don't need to download the WorkCentre software, which won't install unless you have an IIS installed apparently because all the error messages refer to it. Clearly this area has been long neglected by Xerox and potentially outsourced. You need to find the IP address of the printer because the startup software doesn't show you the quick option of clicking and getting there and the manual only provides this information deep into sepecific areas for setup regarding locating the IP address and using your browser to set up your printer (for items not accessible in the contro panel.) OK... that part solved.
But I'm still trying to figure out why scanning takes forever and there isn't a simple way to have the scanner scan documents using the ADF in Adobe Acrobat by choosing the automatic profiles, e.g. B&W, Color, Grayscale, as it does for the Documate 515. It scans very quickly and then you see a "Scan Progress" dialog box that takes well over a minute to complete even on 200 dpi black and white. It's preposterous.
-> The answer. You can't set the device to use a USB cable by default that I can see. So it always uses Wireless as the default option and it takes literally 10 times longer to use that option. The ONLY way to use the ADF is to (1) Choose your scan in Acrobat. (2) Set up the dialog box and, if you have a favorite setting, click "favorites" and select the favorite, click apply. (3) Click port and manually select "local" for the method of printing and close the box. Then start your scan. If you need to do this every time then you might as well shut down the offfice.
And while were at it, is there a way to set this printer to print using True Black and not Composite Black?
CentreWare is in the machine, it's the webpage built into it and it is used to setup everything. So email is under Properties > Protocols > Email Server and the Addressbook is setup just like Outlook was originally (unless your addressbook in Outlook was created on a user by user basis, in which case the machine will need to be setup manually just like the PC) But if you do have a Global Addressbook you need to setup LDAP on the printer too via Properties > Protocols > LDAP Server and LDAP User Mappings
TWAIN is a horrible outdated and slow way to scan, and an MFP, unlike a dedicated scanner, is not optimized for it, just setup scanning to go straight to the PC via SMB or FTP using the addressbook.
All your long drawn out scan problems are because you are scanning by TWAIN, just send the scan direct to a folder and be done with it.
As for composite black, it's a check box right in the driver.
Thank you - I understand now but it took me a long time. The instructions are terrible. Suggestion that someone in QA should try out a focus group and see how long the average person takes to figure out how it works. And when I searched here, it's easy to confuse CentreWare with CentreWare Web. Perhaps it would be a good idea for the wonderful diagrams in the Quick Setup guide to actually show how to do everything you're speaking about. If not, it isn't going to be Quick or Set Up!!! ;)
Thanks for confirming the True Black guesswork. Searching the manual only shows the statement about coomposite black, which was a complaint that surfaced several times by other users. It appears that Xerox has fortunately addressed the issue of making every print True Black by default instead of per print dialog boxes.
Regarding the scanning, using Acrobat or Photoshop to scan makes it very easy to acquire images as you need them scanned with preset profiles - e.g. Color, Gray, BW, Two sided, etc. It also allows you to preview the scan immediately. I don't see any profiles on the scanner. This means that every time you want to scan something you need to run through the entire list of options in a multi-tiered menu to set up how you want to scan. If there were a couple of presets you could use it would make the process you describe sensible. More odd is the fact that if you do "Scan to" on the 6027NI, it DOES require you to have a USB cable because it will send directly to the PC. But for some reason if you're using Acrobat and connected via USB, it can't do the same in reverse with a local driver. Agreed, it's not as fast but the device MUST have presets for scanning.
Thanks for you refforts.