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philliproh1 New Member
New Member

How to change SMTP relay server?

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Other – specify OS in post

Hello, on our WC 7855 we're suddenly having a bizarre issue with our fax-to-email and scan-to-email functionality where emails being sent by the machine fail and I receive a very detailed error report. Complicating the issue is that our landlord provides our internet service and helped to some advanced configuration long time ago with our Xerox to get it 'connected'.

I forward a copy of the error report to our landlord's IT team and they said: (some items changed for confidentiality)

  • I noticed the Relay server (smtp server) you guys are using is SHSSML-DC3WVP01.landlordcompany.net [172.24.128.ABC]

  • The one we use is smtp.landlordcompany.net [172.24.128.DEF]

From the web-admin panel for our Xerox, how do I change this setting? I looked into alot of settings pages but couldn't find any field that matched "172.24.128.###". Thanks!

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: How to change SMTP relay server?

CWIS > Properties > Connectivity > Setup > Smtp (Email) > Edit

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philliproh1 New Member
New Member

Re: How to change SMTP relay server?

Thanks Joe. I tried putting in the details from my landlord but it didn't work. Is there someone at Xerox I could email and send a copy of the error message email headers? I don't feel comfortable posting them here :). 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: How to change SMTP relay server?

There isn't.

Xerox isn't responsible for anyones Email server address or any information relevant to it. They (we) sell you a device, what you do with it is entirely up to you. If email stopped working because of an issue with the Xerox firmware, they would work on it with you by phone. But if you change your information, it is up to you to change it on the MFP.

Think of the printer like it was a laptop, you don't call Dell or IBM when email fails to login, you call the email service provider (Google, Microsoft, your IT etc).

 

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Joe
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