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tuanquan New Member
New Member

How to email failed scan report page, instead of printing the page as default?

Hi all,
On a WorkCentre 5875, how can I set it up so that a SMTP Transfer Report (Job: Status: Failed) page can be sent via email, instead of default printing to the printer?
(after scanning to email, I got the SMTP Transfer Report page which is printted to the printer as default)
Thanks.
TQ

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5 Replies

Re: How to email failed scan report page, instead of printing the page as default?

Hi tuanquan,
Thank you for using the Xerox forum.

I would suggest that you review the following online Administrators guide chapter 8 which has directions for many fax default settings

http://download.support.xerox.com/pub/docs/WC58XA/userdocs/any-os/en_GB/wc58xa_wc58xb_sag_en-us.pdf


If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
Fast Track to the Expert

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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tuanquan New Member
New Member

Re: How to email failed scan report page, instead of printing the page as default?

Thanks Michelle,
But what I meant is scanning to email, not fax.
What I'd like to do is instead of printer error after scanning failed, the error page would be sent via email.
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Re: How to email failed scan report page, instead of printing the page as default?

Hi tuanquan,

I am sorry for that incorrect reference but In the linked guide there is also details for setting up defaults for Scanning in chapter 7.

Have you tried reviewing that?

 

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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Technical Escalation Support James067507-xrx
Technical Escalation Support

Re: How to email failed scan report page, instead of printing the page as default?

Hello  Tuanquan,

 

The report only prints, there is no option to have it email instead.

 

regards,

James

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: How to email failed scan report page, instead of printing the page as default?

Yeah, the machine won't email a report that says email isn't working. Print is the only thing that is reliable for error reports since the failure email won't go anywhere either for just about every possible error with the exception of an invalid email address. If the issue is that it is a waste of paper you can just disable the report and verify by the onscreen send page or the "Job Status" screen.

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Joe.
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