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Community Manager
Community Manager

Re: I need help for setup

Hello there,

I searched our Support page and found these steps on how to enable network scanning that may help get this set up for you.

Community Manager

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I need help for setup

Product Name: WorkCentre 5325/5330/5335
Operating System: macOS 10.12 - Sierra


I am not an expert but I just buy a WorkCenter 5335 from my one of friend, I am trying to setup network scanning with a WC5335 and an iMac running macOS 10.12. I installed the macOS Print and Scan Driver Installer and it discovered and added the printer without issue and printing is working as expected. However, when I try to scan using Acrobat (via the Xerox TWAIN Driver, I get an error that states… “Connection Failed No connection could be established with a selected device. Please check your device IP configuration or try again with another device.” I expect I am missing something obvious. Does anyone have an idea how I might troubleshoot this?

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