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12 Replies
DavidX28897-xrx
Technical Escalation User
Technical Escalation User

Re: Impossible scan to folder (smb).

You can call Xerox and have an Analyst remote in and set this up for you. This, though, is a chargeable service.
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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Impossible scan to folder (smb).

I think lahra2ins and LAHRA2INS are handled differently by linux/unix (the printer)

Also, be advised that password fields get messed up on all Xerox devices when you use Chrome (and very current versions of EDGE browser now that its built on Chromium)

But the network traces will show the issue for sure

2.JPG

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Joe Arseneau
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Re: Impossible scan to folder (smb).

below the configuration

what do you think ?

folder share.PNGxerox 1.PNGxerox 2.PNGbook.PNG

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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Impossible scan to folder (smb).

There is no chance the Fall Creators update is in any way relevant, the steps I provided work on literally every OS that exists today for SMB on the firmware that I linked for your machine if you follow the steps I provided. If you are using a DFS (Which you are not) there is another step that may have been needed, but that isn't worth going over because it isn't in any way relevant here because it doesn't apply to Windows 10 at all.

If you want to firmly place blame, start with the wireshark trace, which is done in the webui (CWIS) of the printer and filter it to port 445 to see all traffic between the printer and the PC.

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Joe Arseneau
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Re: Impossible scan to folder (smb).

thank you for your help

when i creat a new model, i have this page

also how to add a person in scan to mailboxes (hard disque of the printer)

Capture2.PNG

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Patrick8
New Member
New Member

Re: Impossible scan to folder (smb).

This is a standard setup that we do for a lot of our users and this is the first time I've seen this issue.  I'm inclined to blame the Fall Creators Update, but want to be sure I haven't missed a step somewhere, or there isn't some other update or something that could be causing this.

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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Impossible scan to folder (smb).

 It's still exactly the same settings required in exactly the same order.

1.JPG

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Joe Arseneau
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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Impossible scan to folder (smb).

My linked post shows exactly how to get the username in proper formatting for every single scenario that can exist.

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Joe Arseneau
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Re: Impossible scan to folder (smb).

sorry but i want to use the adress book because i have some 50 users and it's more easy for theme to use the adress book to scan.

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Re: Impossible scan to folder (smb).

my session is in a domain, it's not a local session.

in the user name, must i put lahra2 or lahra2@snclavalin.com ?

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