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Community Manager
Community Manager

Re: Incoming Faxes overflowing to second page.

Hello PB_Bruce,

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100 

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Incoming Faxes overflowing to second page.

Product Name: VersaLink C505 Multifunction Printer
Operating System: Not Specified

Incoming faxes printing unnecessary pages with little or no information on them.  I have enclosed a file to show what is going on.  I have exhausted all knowledge base information and documentation on the C505 and cannot produce an answer to their issue.  I am thinking maybe there are some settings that can be changed by the tech or something with the margins (no adjustments available in admin tools).

This is a doctor’s office and they get 20 to 30 faxes a day.  The faxes are from every fax coming in not an isolated number.  .  A single page fax will print a second page with just one line at the top (example in file).  A multiple page fax will have several pages with the same issue and in addition information that should have fit on one page is carried over to a line on the next page.

I have spent a lot of time on this and there are no solutions that I can find within the tools on the device.

I could really use some help on this one.


Fax example.png

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