Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100
Incoming faxes printing unnecessary pages with little or no information on them. I have enclosed a file to show what is going on. I have exhausted all knowledge base information and documentation on the C505 and cannot produce an answer to their issue. I am thinking maybe there are some settings that can be changed by the tech or something with the margins (no adjustments available in admin tools).
This is a doctor’s office and they get 20 to 30 faxes a day. The faxes are from every fax coming in not an isolated number. . A single page fax will print a second page with just one line at the top (example in file). A multiple page fax will have several pages with the same issue and in addition information that should have fit on one page is carried over to a line on the next page.
I have spent a lot of time on this and there are no solutions that I can find within the tools on the device.
I could really use some help on this one.