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Intermittent 018-747 error when scanning to SMB share

Product Name: DocuCentreIV C5575
Operating System: Other – specify OS in post

Scan to network share using SMB. Network share located on Windows 2019 Server

Network path settings are definately correct. Users can scan to their folders 95% of the time

What is happening is sometimes a user will be scanning a multipage document (not huge, maybe 5 - 10 pages) and most of the pages will make it to the share, one or two pages will not. Error code 018-747 will be logged in the error history on the printer.

Error code 018-747 means "Unable to find the SMB server during SMB scan"

Digging in to SMB logs on the server shows no errors corresponding to the error time recorded in the printer. In the same logs I can see successful connection to the SMB share at that time. No error being recorded server side.

So it is like halfway through a job, the printer is all of a sudden deciding that the share it has been scanning to is no longer there, and then it is again.

I have tried changing network path from FQDN to IP address and issue persists. I don't want to have to go down the route of setting up an FTP server for this task.

Previous server was SBS2011 and did not have this issue. This has only been happening since moving to the 2019 server.

If anybody out there has any insight into this issue, it would be greatly appreciated. I have spent several hour on this and am fresh out of ideas on where to look further

Cheers

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Community Manager
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Re: Intermittent 018-747 error when scanning to SMB share

Hi MarkH_DIT, 

Thank you for using the Support Forum. Unfortunately we do not have this model machine in North America. But I found the code and possible solutions on the Fuji Xerox website.  Here is the information for the 018-747 error code.  If this does not help please consider contacting your support centre for further assistance..  

Thanks,
CherylO-Xerox
Community Manager

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